Returns and refunds

You can report a problem with any package from the moment you pay until 1 days after it is delivered.

You can get a refund if

• You did not receive the item
• The item is different from its description or photos
• The item is damaged, fake or not working
• Parts are missing or you got the wrong item

How refunds are paid

Approved refunds are sent back to the Mobile Money number or card you paid with. Our team may ask you to return the item to the seller first. Delivery fees are refunded when the seller is at fault.

Change of mind

Some sellers accept returns when you simply change your mind. Please contact the seller through our support team before you report a problem.